Welcome to the Richmond upon Thames Florist’s online store. These Terms & Conditions set out the basis on which we provide our online flower delivery service to customers across Richmond upon Thames and the surrounding areas. By placing an order for flowers or related gifts using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply in addition to any policies, customer guidance, or privacy notices displayed elsewhere on our website.
To place an order for flower delivery in Richmond upon Thames or nearby locations, please follow the prompts on our website to select your preferred arrangement and delivery date. We recommend you review your order before confirming payment, ensuring recipient addresses, delivery dates, and any personalised messages are correct. Once you have confirmed your order and payment is successfully processed, you will receive an order confirmation by email. This email constitutes acceptance of your order and forms a binding contract between you and Richmond upon Thames Florist.
All products and delivery dates are subject to availability. In the rare event a selected design or flower is unavailable, we reserve the right to replace it with an item of equal or higher value and similar style. Every effort will be made to contact you should a significant change be required.
All payments for online flower orders must be made at the time of purchase via one of the payment methods indicated on our website. All prices shown are in Pounds Sterling (GBP) and include VAT, unless otherwise stated. We make every effort to ensure that prices are accurate; however, in the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price, whether or not your order has been confirmed.
Once your payment is confirmed, your order will begin processing. If your card issuer or payment provider declines or delays authorisation, we will not be responsible for any resulting delay or non-delivery.
We provide online flower delivery services throughout Richmond upon Thames and the adjoining areas. When selecting a delivery address and date, please consider the following:
For specific requests or time-sensitive deliveries within Richmond upon Thames, please contact us before placing your order to discuss availability.
You may cancel or amend your order for flower delivery in Richmond upon Thames up to 24 hours before the scheduled dispatch date. To request a cancellation or change, please use the customer support options outlined on our website. Cancellations made within 24 hours of the scheduled dispatch date may not be possible, as preparation of your order could already be underway. In these instances, refunds cannot be guaranteed.
In the unlikely event that we are unable to fulfil your order (for example, due to supply or delivery issues), we will attempt to notify you as soon as possible, and a full refund will be provided to the original payment method.
We take pride in the quality and freshness of all Richmond upon Thames Florist arrangements. If you are dissatisfied with the flowers or gifts delivered, please contact our customer service within 24 hours of delivery. You may be asked to provide a clear photograph of the flowers in question to assess the problem. Subject to our investigation, we may offer a replacement product or a refund, at our discretion. Please note that fresh flowers are perishable, and refunds or replacements cannot be issued for minor variations in flower colour or design, or for cases where the incorrect delivery address was supplied to us.
All product images and descriptions on the Richmond upon Thames Florist website are for illustrative purposes only. While we strive to deliver arrangements that closely match the images, some variations can occur due to seasonal availability of flowers and foliage. Substitutions may be necessary to ensure your order is delivered on time, especially during busy periods. In all cases, any substitute flowers or arrangements will maintain the same value and style as those originally selected.
If you choose to include a personal message with your flower delivery in Richmond upon Thames, please ensure that your message does not contain any offensive, inappropriate, or unlawful content. We reserve the right to refuse to print or include any message that, in our opinion, is unsuitable or offensive. Any such messages may be edited or omitted from the order without notice.
Richmond upon Thames Florist will not be liable for any delays in delivery that arise from circumstances outside our reasonable control, including but not limited to adverse weather conditions, traffic disruptions, acts of God, or incorrect delivery information supplied by the customer. We will not be liable for any indirect or consequential loss, such as loss of profits, loss of enjoyment, or emotional distress, resulting from our failure to provide goods or services. Our maximum liability for any claim, including for faulty or undelivered products, is limited to the purchase price paid for those goods.
All content included on the Richmond upon Thames Florist website, such as text, graphics, photographs, branding, and logos, is the property of Richmond upon Thames Florist or its licensors. You may browse and print content for personal, non-commercial use only. Any other use, including copying, modifying, or distributing our website content, is prohibited without prior written consent.
Your privacy is important to us. We will collect and process your personal information in accordance with applicable data protection legislation and as detailed in our Privacy Policy. By placing an order, you consent to the use of your personal data as necessary to fulfil and deliver your order and to communicate with you regarding your purchase.
We reserve the right to alter, update, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective from the date of publication on our website. We recommend you consult these Terms & Conditions regularly for updates. Your continued use of our website and services will constitute your acceptance of any modified terms.
These Terms & Conditions, and any disputes arising in relation to them, shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or related to the purchase of goods from Richmond upon Thames Florist.
If any provision (or part of a provision) of these Terms & Conditions is found by a court or regulator to be invalid, illegal, or unenforceable, the other provisions shall continue to apply. These Terms & Conditions do not affect your statutory rights as a consumer.
These terms apply to all orders placed for delivery within Richmond upon Thames and the surrounding areas. If you have any questions about these Terms & Conditions, please refer to the information and customer support provided on our website.
If you need assistance with your order or require clarification on any aspect of these Terms & Conditions, please utilise the customer service forms or guidance available on our website. We are committed to providing a reliable, high-quality flower delivery service throughout Richmond upon Thames and the surrounding areas.
Thank you for choosing Richmond upon Thames Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond upon Thames, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond upon Thames.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
