As a local florist serving homes and businesses across Richmond upon Thames, we are dedicated to providing the freshest flowers and exceptional service. Every bouquet is hand-selected and prepared by our skilled team, ensuring your order arrives in beautiful, vibrant condition. Our Fresh Flowers Guarantee means you can trust your arrangements will remain brilliant and fresh for as long as possible, reflecting the care we put into every order.
We do our utmost to ensure your flowers reach you in perfect condition. In the unlikely event that your flowers are damaged on arrival, please contact us immediately upon receipt. For our records, we may ask for a photograph of the damaged items and the packaging. Once confirmed, we will gladly offer a prompt solution—either a replacement of your bouquet or a full refund, based on your preference. Our priority is your satisfaction, and you will not be inconvenienced by any issues caused during transport.
Our arrangements are prepared using only the freshest blooms, sourced daily from trusted suppliers. We guarantee that flowers will remain fresh for at least five days from delivery, provided they are appropriately cared for according to our instructions. If your flowers wilt or show signs of deterioration within this five-day window, please notify us as soon as possible. We will assess the situation and arrange a suitable remedy—either by offering a replacement arrangement or a refund, depending on the circumstances and your wishes.
Should you be unsatisfied with your floral arrangement for any reason related to quality or freshness, we offer flexible solutions. You may request a refund or ask for a replacement bouquet. Refunds are typically processed within 3-5 business days according to the payment method used. If you prefer a replacement, we will arrange a new delivery at the earliest possible time that is convenient for you. Our aim is to resolve any concerns swiftly and hassle-free, ensuring your confidence in our service as a Richmond upon Thames florist.
Your feedback is vital to us and helps to improve our customer care. If you wish to make a complaint, please contact us with the following information:
Our dedicated customer care team will review your complaint thoroughly and respond as promptly as possible, often within 24-48 hours. We seek to resolve all issues fairly, keeping you informed throughout the process. Your experience matters, and we value every opportunity to address any concerns to your complete satisfaction.
We take pride in being a reliable Richmond upon Thames florist, trusted by local households and businesses for our unwavering commitment to fresh flowers and exceptional service. Your peace of mind is our priority, and we thank you for choosing us for your special moments and daily occasions alike. Please know that our entire team is here to ensure your order brings joy and meets our highest standards every time.
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